Privacy Policy

Introduction

Handlers Hub ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Club affiliation and membership details
• Dog registration information and pedigrees
• Event entry and participation data
• Payment information (processed securely through Stripe)
• Communications with us, including support inquiries

Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process event entries and manage registrations
• Facilitate payments and financial transactions
• Send administrative information and notifications
• Respond to your inquiries and provide customer support
• Analyze usage patterns and optimize user experience
• Comply with legal obligations and enforce our terms
• Prevent fraud and ensure platform security

How We Share Your Information

We may share your information in the following circumstances:

With Your Consent

We share information when you direct us to do so, such as when entering an event or joining a club.

Service Providers

We work with trusted third-party service providers (like Stripe for payments and AWS for hosting) who help us operate our platform. These providers are contractually obligated to protect your data.

Legal Requirements

We may disclose information if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Handlers Hub, our users, or others.

Event Organizers and Clubs

When you enter an event or join a club, we share relevant information with the organizers and club administrators to facilitate participation and membership.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information
• Secure payment processing through PCI-compliant providers

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured, machine-readable format

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

For more information, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.